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Quality Assurance Policy

Centre: ACLAS Global International Education Group

Effective: 2025-07-05 | Review Date: 2026-07-05

Policy Owner: Centre Quality Lead

1. Purpose

This policy sets out the overarching quality assurance framework that governs all aspects of ACLAS Global International Education Group's operations. Its purpose is to ensure that the Centre consistently meets OTHM's Centre Approval Criteria and delivers qualifications to a high standard, with a culture of continuous improvement.

2. Quality Assurance Framework

The Centre's QA framework covers:

| Area | Key Activities | Responsible |

|------|---------------|-------------|

| Governance | Strategic oversight, resource allocation, policy approval | Centre Director |

| Teaching & Learning | Programme delivery, materials review, learner support | Tutors / Assessors |

| Assessment | Design, marking, feedback, record-keeping | Assessors |

| IQA | Sampling, Assessor feedback, standardisation | Lead IQA |

| External QA | EQA engagement, action on recommendations | Lead IQA / Quality Lead |

| Learner Voice | Surveys, complaints, appeals, learner representation | Quality Lead |

| Staff Development | Induction, CPD, performance review | Quality Lead |

| Data & Records | Learner data, assessment records, policy documents | All staff |

3. The Quality Improvement Cycle

The Centre follows a plan-do-check-act cycle:

1. Plan — Set quality objectives based on OTHM requirements, EQA feedback, learner feedback, and self-assessment findings.

2. Do — Implement processes and deliver qualifications.

3. Check — Monitor through IQA, learner surveys, achievement data analysis, and EQA reports.

4. Act — Identify improvements, implement changes, and evaluate impact.

4. Annual Self-Assessment

Each year, the Centre conducts a self-assessment review that:

  • Evaluates performance against every criterion in OTHM's Centre Approval Criteria
  • Analyses learner enrolment, retention, achievement, and satisfaction data
  • Reviews IQA and EQA findings
  • Identifies strengths and areas for improvement
  • Produces a Quality Improvement Plan with clear actions, owners, and deadlines

The self-assessment report is shared with the Centre Director and is available for OTHM review.

5. Key Quality Indicators

The Centre monitors:

  • Learner enrolment, retention, and completion rates
  • Assessment submission and turnaround times
  • Grade distribution (across Assessors)
  • IQA sampling outcomes (percentage of decisions confirmed)
  • EQA outcomes (grades confirmed, overturned, any action points)
  • Learner satisfaction (annual survey)
  • Complaints and appeals (number, type, resolution)
  • Staff CPD hours and activities

6. Learner Feedback

The Centre collects learner feedback through:

  • End-of-unit surveys
  • Annual programme evaluation survey
  • Learner representation in quality meetings (where feasible)
  • Complaints and appeals data (analysed for trends)

Feedback is reviewed by the Centre Quality Lead and informs the Quality Improvement Plan.

7. Staff Involvement in Quality

  • All staff participate in standardisation meetings.
  • Staff are encouraged to identify and suggest quality improvements.
  • Quality performance is a standing item in team meetings.
  • EQA reports are shared and discussed with the relevant staff.

8. Notification of Changes

The Centre has a documented process to notify OTHM of any change that may affect its ability to meet OTHM's Centre Approval Criteria. The Centre Director is responsible for ensuring that OTHM is notified promptly of:

  • Changes to the Centre's legal name, ownership, or governance structure
  • Changes to the Centre's address or additional assessment sites
  • Changes to key personnel (Centre Director, Centre Quality Lead, Lead IQA)
  • Changes to the staffing complement that affect Assessor-to-learner ratios or IQA capacity
  • Addition or withdrawal of OTHM qualifications offered
  • Changes to the mode of delivery (e.g., introducing face-to-face provision alongside online learning)
  • Changes to the VLE platform or significant changes to its functionality
  • Any incident that could affect learner results or the integrity of OTHM qualifications
  • Any other change that the Centre reasonably believes may affect its compliance with OTHM requirements

Notifications are made in writing to OTHM via email as soon as reasonably practicable, and in any event within 10 working days of the change taking effect. A record of all notifications is retained.

9. EQA Engagement

  • The Centre cooperates fully with OTHM's External Quality Assurers.
  • EQA reports are reviewed by the Lead IQA and Centre Quality Lead upon receipt.
  • Any action points are addressed within the timeframe specified.
  • EQA findings feed into the IQA strategy, CPD planning, and the annual self-assessment.

10. Policy Review

This policy, and the quality framework it describes, is reviewed annually.

Approved by: ______________________ (Centre Director)

Date: ______________________